Privacy Policy

Knoxline (“we,” “our,” or “us”) operates a local directory platform designed to help users discover businesses, organizations, and public-facing professionals in the Knoxville Metro Area and surrounding regions.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or interact with knoxline.com.

1. Information We Collect

1.1 Information You Provide Voluntarily

We may collect information you voluntarily submit, including: Name, Email address, Phone number, Business or organization details, Messages submitted through contact or claim forms, and Account information if you create an account.

1.4 User-Generated Content

If you post reviews, ratings, comments, or other content on our platform, this information may be publicly visible to other users. Please consider this when submitting any personal information in user-generated content.

1.2 Publicly Available Information

Knoxline may display information that is publicly available, including: Business or organization names, Addresses, Phone numbers, Website URLs, Business categories, and General location data (city, county, region).

This information is sourced from publicly accessible materials, user submissions, or licensed data providers.

1.3 Automatically Collected Information

When you visit our site, we may automatically collect: IP address, Browser type, Device information, Pages visited, Date and time of access, and Referring URLs. This data is used for analytics, security, and site performance.

2. How We Use Information

We use collected information to operate and maintain the Knoxline directory, display listings and search results, improve accuracy, respond to inquiries, verify listings, analyze trends, and prevent fraud.

3. Ratings and Scores

Knoxline may display a composite score or rating (“KnoxScore”) derived from publicly available third-party review platforms, internal user feedback, and other signals. Scores are provided for informational purposes only.

4. Account Authentication

We may use third-party identity providers (such as Amazon Cognito) to manage sign-in and account verification. These services help ensure secure authentication and may collect additional information as outlined in their respective privacy policies.

5. Cookies and Tracking Technologies

We use cookies to remember preferences, analyze traffic, and improve functionality. You may disable cookies in your browser settings.

6. Sharing of Information

We do not sell personal information. We may share information with service providers, for legal obligations, to protect site safety, or in connection with a business reorganization.

7. Third-Party Links

Knoxline may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Visiting external sites is at your own risk.

8. Data Accuracy and Corrections

If you believe information displayed about you or your business is inaccurate, you may request a correction or claim a listing through our platform.

9. Data Retention and Deletion

You may request deletion of your account and associated personal data by contacting us at support@knoxline.com. Please note that some information may be retained for legal, security, or operational purposes as required by law.

10. Data Security

We take reasonable steps to protect information but cannot guarantee absolute security. Use of the site is at your own risk.

11. Children's Privacy

Knoxline is not intended for children under 13. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the site constitutes acceptance of any changes.

13. Contact Us

For privacy questions or requests, contact: support@knoxline.com or privacy@knoxline.com